Electronic Commerce regulations of 2002 apply to our
The Key Features of this legislation are :
online business is conducted under U.K. Law.
There are limitations on our liability for unlawful
information we unwittingly carry or store.
We post our orders using Royal Mail or Parcelforce
and charge our customers according to the scale published
on our order form. Packing charges are shown on the
There are no additional costs incurred in purchasing
from us. The price you pay for an item is the price
advertised on our website plus post and packing.
We conduct our business using the English language.
We do not store your private or credit card information
in any sort of retrieval system nor do we pass any
personal information to other traders.
also operate under the Consumer Protection (Distance
Selling) regulations of 2000 and the Electronic Commerce
goods we sell are the necessities for making Tatted
We accept cash, cheques and credit card payments.
We post out our orders normally within 24 hours of
receipt. At holiday times there may be short delays
but you will receive notification of any delay. Once
a parcel has been passed to Royal Mail we have effectively
lost control of it and cannot therefore guarantee
a delivery date but experience shows that Royal Mail
usually achieve its aim of delivery within the following
time limits following the date of posting :
Western Europe 3 days
Eastern Europe 4 days
Rest of the World 5 days
Right to Cancel.
Our customers have the right to cancel an order and
return any goods received to us if those goods are
faulty or in any way defective. We will pay the costs
of returning the goods but if a customer has merely
had a change of mind and we are not at fault the return
of goods will be at that customer's expense. He/She
will receive back any monies paid, including delivery
costs within 30 days, provided notice of intention
to return the goods is given in writing – email
is acceptable – within seven working days commencing
on the day following delivery. We also ask that reasons
for the return are given. We will give instructions
for the return of the goods and a customer must take
reasonable care of them whilst they are in his/her
If any goods are to be returned we would always recommend
the obtaining of insurance cover for them whilst in
transit and the obtaining of proof of posting